![]() They asked her for proof of purchase or itemised bank statements of the items inside her bag, and offered “interim expenses” of £63.00 once they were sent in.īut after being approached by MyLondon, Aer Lingus told Victoria: “We will continue to trace your bag… Under the Montreal Convention an airline’s maximum liability in this case is set at… $1724.55. ![]() Initially Victoria was told by Aer Lingus that despite “extensive searching”, they had been unable to locate the luggage. ![]() They go through the bags first and take out the high value stuff to auction off separately.” Our plan is to all get one closed suitcase then you must wear an outfit from your suitcase for a night out.”Īnother added: “Yeah, I've been there. One user replied: “Me and my house mates want to go here. Victoria has been batted from airline to airline trying to get her suitcase back (Image: Victoria / MyLondon) On a Reddit post in 2012, one user said: “I've heard you can get a good deal on electronics there, and they also sell unclaimed luggage bags as seen, which is basically like a big mystery box with someone's lost holiday in there.” Greasbys Auctioneers in South West London handle the auctioning of luggage for Heathrow Airport. Victoria's bag also contained platform boots and a long coat that she treasured. Some Alice + Olivia dresses fetch more than £1,500 and start from around £450. I don't think I'll ever see my stuff,” Victoria said. It's been really stressful and frustrating. "I imagine they are making a lot of money off it, so there's no reason to really fix the problem. Now it is at risk of being auctioned off despite her desperate efforts. "On the phone now, they say my bag is at Heathrow - ‘we just need to find it’." Victoria told MyLondon: "I was told at the BA terminal on my way back that they'd seen the suitcase on their computers. "I have not seen my bags since I dropped them off on April 3,” she added. You'll get your bag tomorrow',”Victoria said.Īer Lingus promised to deliver the bag to her hostel in Northern Ireland - but she never saw them again. You would miss your flight and this is the last one. “The Aer Lingus lady said 'don't expect your bag today - British Airways never sends us anything. Victoria has now been offered compensation - but says she's sad she'll never get her possessions back (Image: Justin Tallis/AFP via Getty Images) READ MORE: The auction house that sells off Heathrow Airport's lost luggage Victoria went to catch her new flight - but her hopes were soon dashed of being reunited with her luggage. BA insisted they would pick up the bags and put them on the new flight. ![]() She told British Airways she couldn't make the London City airport to Belfast flight, so BA rebooked her on an Aer Lingus flight. They said my bags would go directly to Belfast City Airport." She told MyLondon: "When I got to Heathrow, I was told I was supposed to leave there, drive to London City airport, and then fly to Belfast - which I would have never booked myself and wasn’t in my itinerary, and my bag tags didn’t say that. Now she has learnt that Heathrow has a policy to auction off lost luggage if it isn’t found within three months - and is worried her personal possessions will be flogged off to the highest bidder. The case - which contains an Alice + Olivia designer dress among other personal possessions - went missing in the system after a problem with her flight. Victoria, 31 and from the US, had her baggage misplaced after flying to Heathrow with British Airways partner American Airlines on April 3. A Heathrow visitor whose luggage got lost by a major airline is worried her bag will be auctioned off if it isn’t handed back to her within seven weeks.
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